Create an Invoice Contact

Notice

The Images used in this page are reused from the Original (German) version and will change in the near future.

What is the purpose of an invoice contact?

Invoice contacts are particularly useful if your company or organization uses a central billing email address where all incoming invoices should be sent.

Since a Servercow account can have multiple sub-users of various types, which may, for example, be used to communicate with support in the ticket system, an invoice contact can be an ideal solution.

  1. Log in to the customer portal
    Log in at https://cp.servercow.de using your credentials.
    Login page cp.servercow.de pre-filled with dummy data

  2. Add login
    Click on "Add login".
    Image of the customer portal, arrow pointing to a box with the text "Add login"

  3. Enter user information
    Enter the user information as needed. You can also use information from an existing user or the main contact.

  4. Select user group
    Switch to the User Group tab and select the Invoices group.
    Screenshot of a web interface for adding a new user. The 'User Group' tab is active. A dropdown menu labeled 'User Group' shows the selection 'Invoices'. At the bottom right is the 'Create User' button

  5. (Optional) Set login and permissions
    In the Login and Permissions tab, you can enable the login and set the permissions for the new account.
    Screenshot of user management in the 'Login and Permissions' tab. Checkbox for 'Enable login' is checked, input fields for username and password. Below are checkboxes for various permissions. 'Create User' button at the bottom right

    Note

    This is not required if the account is used exclusively for invoice delivery!

  6. Use the invoice contact

    1. Navigate to your account settings on the homepage.
      Screenshot of the user dashboard 'My Account' with customer data on the left and tiles for services, invoices, and tickets on the right. Under invoices, the note 'No invoices available'. Edit button at the bottom left

    2. Open the Payment Settings tab.

    3. Under Issue invoices to, select the desired contact to whom the invoices should be sent.

    Important Note

    Only one invoice contact can be active per account.