Empty Page (White Screen of Death)

If your website suddenly only shows a white page without any error messages, this is referred to as the White Screen of Death (WSoD). This usually indicates PHP errors or incorrect configurations.

Causes of White Pages¶

Typical reasons:

PHP errors are suppressed (display_errors disabled)
Syntax errors in PHP or template files
Faulty .htaccess rules
Database connection issues
Missing file (e.g., autoload.php)
File permissions (CHMOD)

Initial Troubleshooting Steps¶

1. Check Logs¶

Go to:

Websites & Domains > Logs
Or: via WebFTP or FTP client > logs/error_log

Look for clues such as:

PHP Fatal error: Uncaught Error...

2. Temporarily Enable `display_errors`¶

Create or edit a .user.ini or .htaccess file in the root directory of your website:

display_errors = On
error_reporting = E_ALL

Or .htaccess

php_flag display_errors on
php_value error_reporting 32767

Warning

Do not leave this enabled permanently – only for troubleshooting!

Common Solutions¶

Problem	Solution
`require(): Failed opening`	File missing – check path or autoload
`Class not found`	Composer autoload missing – run `composer install` via Composer Toolkit
`Too many redirects`	Loop caused by faulty `.htaccess`
`500 Internal Server Error`	Syntax or permission issue

Recommendations¶

Always check log files first
Enable display errors only temporarily
If necessary, start the application in debug mode (e.g., .env=development)